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Dialog Mobile Broadband Customer Care SUCKS
Yesterday I found that my Dialog Mobile Broadband’s down speed has gone down to 50 KBps. Most probably I have reached the 5 GB limit. I want to check out how much I have downloaded so far, so I called the Dialog Mobile Broadband Technical support (which you can found on USB modem’s cover) and they have no idea how to find it. A guy over there told me that, I need to check it in My Dialog.
I went to My Dialog but still there is no such thing. Then he suggested me to call their customer care at 0777 678678. I called them and there was a lady answered and she doesn’t know what I’m speaking of. Gradually she hang up the phone to escape from me.
I didn’t quite I called the customer care again and someone else answered this time. That person asked me to check it out in the Modem Software. If you switch the machines then the modem software will not count the download that you made in the previous computer. I was keep on asking that person and that person was giving me several ideas to check out the limit, but we never be able to find it.
I’m just wondering there are anyone knows how to check how much I have downloaded?
I’m fed-up with Dialog customer care and Dialog keeps new people in their front end, who has no knowledge on products. What happened to the old customer care personals? Do they switch to Airtel?
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We hate spam as you do10 Responses to “Dialog Mobile Broadband Customer Care SUCKS”
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Machan, join the club!
Same thing happened to me. It was a waste of time to call here and there to get some information. Even I was wondering what the hell has happend to dialog.
finally I complained to Technical on 0777886886. Finally they came to Negombo to check the coverage. Try to talking to them.
All the best! lol
@Bhanuka
Macho, above all today I talked to them and they told me that I have reached the limit 5 GB that why my connection speed gone down lu (Finally they found it)
If I to pay 100/= per day and get the speed back till the end of the billing cycle then either I have to send them a fax or I should visit the nearest arcade.
I often wonder whether Dialog is a communication provider or Sri Lankan Postal Department.
ya so true i still cant find a way to check the usage via net. that vodafone application wont help me as i am using ubuntu.customer care unit has no idea what so ever.that 100/= we cant pay on line or via sms we have to go to an Dialog arcade.that will cost you more than go to a netcafe. i cant trust their usage counters.
@CeeVee
Its really irritating when they say such stupid answers. May be itz a sign of Down fall of this great telecommunication company ever of SRi Lanka.
Hay yo you must work with your English man. You have made serious grammar mistakes!! It maybe you are not an English native but if you have trouble with English write with your own language. You Colombe people make foreigners like us laugh…!
@Stieve
Colombe??? you mean colombo?
Ok, I’ll come to your point, There is nothing to laugh. Language is a medium of communication, if I can convey my message to my readers then thatz more than enough for me.
btw I don’t have much money to proof read, why don’t you become a volunteer proof reader for my site. You don’t hav to laugh after wards???
i went for dialog walking interview at WTC and i was throught too all interview’s and they told me they will call me after a week … but no 1 called me till now but a received a letter from them saying that its difficult for them to select me … guys be alert in your near future if u guys head to dialog interview pls pls try to grt ur job immediatly ……
Yesterday I was going to the Kurunegala Arcade.as some problem with my Mobile Broadband Device(Dongle).they be came kind change my device to new one Dialog Costumer care is best
@Kushan
Happy to hear that those people are acting in a good manner. We’ll wait and see.
guys in other countries dnt hv dis limits,,only dis fucking dialog hs it..even thy dnt update payments correctly..v hv to call them and v hv to say to update..shitty network